Problems with refunds from Wish.com

I have been struggeling to have a problem sorted out by Wish through Wish support agents. I have placed an order on 30/03/2019 and then again on 25/06/2019. I first placed the order in the third month and that order was declined due to apparant problems with my bank account. I consulted with Wish.com via gmail and had to send them photo's of my bankstatements. I then ordered the same items i.e. 2 duvet sets and some other items again on 25 & 26/06/2019 and again it was declined. I received a refund on or two of the items but I can not find proof of the whole of the one order and on the other order they placed a hold. I have sent them neat a 100 messages and every time a new support agent asks me the same questions over and over again and no conclusion can be reached. It has been six months already. I have to go and find order numbers and so on. It is their responsibility to do it and one person must be the correspondent. I have used 2 adddesses: *** & *** Will you please assist in sorting out this problem? I am really fed up with these people!

Kind regards Dalene Petersen