POOR QUALITY

I paid WISH R27000.00, in August 2017 for goods ordered that I intended to re-sell in my shop. To date, I have received probably R1000.00 worth and the quality is so bad, particularly kitchen utensils, some of which cannot even be identified. It is impossible to check what was ordered or received as, despite many requests, I am unable to get a copy of my orders or an invoice. The only way to access these detail is via their website but unless you have their order number (about 12 digits long) you cannot do so. Beware! They have your money, for months but if you query anything, they too cannot access your orders...unless YOU give them THEIR order numbers? Note the following: Items arrive directly from China, EACH item in a separate black plastic bag, no invoices. YOU have to pay the Customs clearance charges which means that the Post Office charges you R24.00 for every single packet, if textiles, a charge of R124.00 is levied. Up to now, I have had to pay R1700.00 for a load of *******, this being for Customs clearance, which Wish should pay, get all delivered to them and then forward to you in a box, via courier, as all other Online companies do. I have absolutely no idea when...or if...I will ever receive the balance items of orders placed, worth approximately R26 000.00.