No delivery.. will I really be refunded.. or is this company a **** and have ****** my money??

I ordered 2 items from Wish.com in early December. I was skeptical so I didn't order more until I received this order. The order at latest was due on the 17th of January.. And to my surprise, no delivery. So I emailed requesting a refund because my order has not arrived, to be told I need to wait another 14 days for the refund.. which I am thinking I might never receive because I have a string feeling they are ************ and that the website/company does not even exist?? If by the 1st of February I do not receive both amounts in full back, I will take this further.. People can not take other peoples money for a length of time and with no intention to send them what they order and still hang on to their money..