Need my orders to be traced ASAP!

Hi I'm desperately looking for a person to help me with my orders, to trace them and to see when i will receive delivery. Orders placed in June and July and still haven't received them, i need them for gifts for next week and i still cant trace these orders, just says on the way even though the delivery date has passed. then i get a message on to of the orders saying "We're sorry about that. Unfortunately, the refund window for this item closed on Sep 7, 2018" i mean really now.

Please can someone just help me out here!!