MONEY DEDUCTED INCORRECTLY

Good Day

I recently had a problem with Wish as I did not place an order with them for any items and R1700 was deducted out of my account by them. I have contacted them via email and I have phoned my bank about doing a reversal of the money, I filled in a form and gave it to the bank, they told me it would take about 2 weeks before I get my money back. it has been way more than 2 weeks and I am still waiting for a response about this. I am highly devastated about this as it has put me back with being able to buy my monthly groceries and I am now very short with finances and am struggling because they inconsiderately took this money from me. I have not received any help regarding this and I am now very upset! I want my money back. Please help?? it has been almost a month already and nothing has been done. I know in future that I will NEVER place an order from wish as they just take money without notification or orders made. I am also very highly disappointed in First National Banks service regarding this matter and I will be changing t another bank.

I look forward to getting some help further from you (Hello Peter)

Thank you

Kind Regards Ashleigh