Loss of funds at Wish. COM

I have 30+ items still outstanding from wish since 2017. The last update was 'item still in China' I have contacted Wish. Com and the response since then was sorry you have passed the refund date. The amount spent is just over R4900 for these items and they refused to refund me. Why should we be penalized for their lack of processing orders and the delivery of them. South Africans are the only ones facing delivery issues I think we lose our money and others post items delivered early. People should speak up soon.