Dissapointed in wish.com

Good day A month ago i was online the wish app,and i added items to my cart,which i thought i still have to confirm to purchase.the next day i received an email stating that my order is pending.on the 25th the amount of r1440 went off from my account.I have sent numerous emails to them asking if they can cancel the order,with reason they rep**** to my email stating they have cancelled it and that they will refund me and the money will be in my account 2 to 3wks after cancellations.So a month after that i still havent received a thing from them accept an email stating that they wont b able to cancel the order because its to late.I need advice of what to do because that money i have to use for nessecities in our home for my 3kids.Thank you in advance