Paid Up and No delivery

I placed my order on the 23 August 2017. My order has supposedly been lost in transit twice. Teewoow keep offering a reprint but I am wondering if I will ever receive my order and they have taken my money. The email responses are so repetitive it sounds like a robot. There is no customer care in this company, highly upset and disappointed to have been a victim of poor service and neglect! I paid over R600.00 for my product and I will most probably never see that again or my order.