Horrible customer Service @ Bamboo
<p>Horrible customer service from Bamboo. This has been a query going on for more than 2 months. I ordered sunglasses for my trip to Bali in June 2016. They were very helpfull by providing me with the correct product and in time for my trip. I was in Bali for 3 weeks wore it for not even a week and one of the arms just fell off. As soon as i returned to South Africa i queried it with them and they were very helpful. I had to send the broken item back to them and pay out my pocket for courier, which i did and not even 2 weeks later did i recieve my replacement. Another 2 months went by and the other arm fell off. I sent it back in January 2017. 1st they couldnt replace my product with the exact smae one and gave me options to choose a different pair of sunglasses. They emailed me, after chasing them to let me know they recieved the 2nd pair of broken glases on the 1st Feb 2017. i emailed them my replacement and chased after 2 weeks of no response i asked for a refund as this is terrible Customer Service. They have agreed since the 7th of Feb 2017 to refund me and proof of payment will be sent to me. Ive followed up, probably 30 times and yet till this day the response i have is "</p> <p>i Tonkia</p> <p> </p> <p>Thank you for the email. Please be advised Ardy will refund you and email you proof of refund.</p> <p> </p> <p>Kind Regards</p> <p>Reshika" I dont know what else to do anymore to get my money out them???? I dont even have the broken glasses anymore so it means i have nothing to show for R 759.00!!!</p>