NO RESPONSE TO CUSTOMER QUERIES

<p>On 19 August 2016 I bought the digital sheet music for 3 songs from Online Sheet Music, and paid in USD. Two of the songs printed just fine, but the third didn't print. The site has an online viewer, an app where you can view and edit the music on-screen before printing it. This third song wouldn't open in that either. The viewer gave an error message, requesting me to bring this to Online Sheet Music's attention so that it can be fixed. Which I immediately did. On 22 August, I noticed that my customer query (or ticket, as they call it), has been closed off on their website, but I still couldn't print or view the song I had paid for. I registered a second complaint, which I followed up with an e-mail on 24 August. This second ticket, with its follow-up from me, is still open on their website, but I haven't heard a single word from these people. It might not be a lot of money, but the principle remains: if you sell a product to someone, you have to provide it. I would like to warn other musicians about this website.</p>