Misrespresenation/misleading/setting false expections

Not impressed with this place, i ordered something as at your delivery deadline 16th Dec. i got a confirmation mail 17th to say my item was in the system for courier. little to know Iconix was not ready for the item to be collected. i called 20th to ask where my item is, they said something did not look right and plus did not have the correct size i ordered. i advised this girl at least send something similar and she said she will sort me out and do a overnight post i should get it by Monday. i asked if i could collect it, she said i should get it my Monday, they said they closing soon. little to know they are going to be closed until the 6th Jan 2020. before i dropped the call, i did ask if i could collect quickly they closing little early, they wanted to go home little early. Why tell me, i will be getting the item Monday 23 Dec? if i knew you guys are closed, and was going to cancel my courier shipment, i could of collected. I even told her that my daughter is expecting the mer**** outfit, she is going to now be heartbroken that she will not be getting her gift. Fix this urgently, . ***