I ordered doc martens shoes on their website on 12 November and my payment went through but I have been unable to get hold of them or contact them in any way

I ordered doc martens shoes on their website on 12 November and my payment went through but I have been unable to get hold of them or contact them in any way. When you click on their contact us, you get an online form to complete which I've now done 3 times and no one has contacted me back