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Amar D
1 reviews | Active since May 2019
25 Aug 2023, 12:52
RUN FOR THE HILLS WHEN YOU SEE DIRECT DEALS
Site advertised stock they did not have.
They did not make the effort to make it right by me and honour the sale of the product which they advertised.
They claim there was a glitch on their website, however, I am of the opinion that there website is not maintained and updated timeously.
regardless I am still waiting be to refunded.
first time using this online retailer and last time as well. exceptionally poor service altogether.
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Direct Deals's replyOfficial
25 Aug 2023, 12:59Dear Amar,
We've carefully reviewed your recent post on Hello Peter and are compelled to address the inaccuracies in your claims. It's imperative to shed light on the actual sequence of events, as your review paints a false picture.
Contrary to what you've stated, let's set the record straight. The refund process which takes 3-7 working days to reflect onto card to make purchase and communication about the out-of-stock item occurred on the same day 24th August 2023 as your purchase, your order was placed at 4:06am on the 24th August 2023 and we informed you as soon as we opened at 8:00am on the 24th of August 2023.We take pride in our swift response and notification, which is a hallmark of our commitment to customer satisfaction.
Our website is updated on a daily basis hence we informed you as soon as we opened of the unfortunate transaction, we unfortunately could not obtain anymore stock and therefore offered you a full refund.
As stated above refunds take 3-7 working days to reflect
Sincerely,
Direct Deals Team
We've carefully reviewed your recent post on Hello Peter and are compelled to address the inaccuracies in your claims. It's imperative to shed light on the actual sequence of events, as your review paints a false picture.
Contrary to what you've stated, let's set the record straight. The refund process which takes 3-7 working days to reflect onto card to make purchase and communication about the out-of-stock item occurred on the same day 24th August 2023 as your purchase, your order was placed at 4:06am on the 24th August 2023 and we informed you as soon as we opened at 8:00am on the 24th of August 2023.We take pride in our swift response and notification, which is a hallmark of our commitment to customer satisfaction.
Our website is updated on a daily basis hence we informed you as soon as we opened of the unfortunate transaction, we unfortunately could not obtain anymore stock and therefore offered you a full refund.
As stated above refunds take 3-7 working days to reflect
Sincerely,
Direct Deals Team
Direct Deals's reply25 Aug 2023, 12:59
Official
Dear Amar,
We've carefully reviewed your recent post on Hello Peter and are compelled to address the inaccuracies in your claims. It's imperative to shed light on the actual sequence of events, as your review paints a false picture.
Contrary to what you've stated, let's set the record straight. The refund process which takes 3-7 working days to reflect onto card to make purchase and communication about the out-of-stock item occurred on the same day 24th August 2023 as your purchase, your order was placed at 4:06am on the 24th August 2023 and we informed you as soon as we opened at 8:00am on the 24th of August 2023.We take pride in our swift response and notification, which is a hallmark of our commitment to customer satisfaction.
Our website is updated on a daily basis hence we informed you as soon as we opened of the unfortunate transaction, we unfortunately could not obtain anymore stock and therefore offered you a full refund.
As stated above refunds take 3-7 working days to reflect
Sincerely,
Direct Deals Team
We've carefully reviewed your recent post on Hello Peter and are compelled to address the inaccuracies in your claims. It's imperative to shed light on the actual sequence of events, as your review paints a false picture.
Contrary to what you've stated, let's set the record straight. The refund process which takes 3-7 working days to reflect onto card to make purchase and communication about the out-of-stock item occurred on the same day 24th August 2023 as your purchase, your order was placed at 4:06am on the 24th August 2023 and we informed you as soon as we opened at 8:00am on the 24th of August 2023.We take pride in our swift response and notification, which is a hallmark of our commitment to customer satisfaction.
Our website is updated on a daily basis hence we informed you as soon as we opened of the unfortunate transaction, we unfortunately could not obtain anymore stock and therefore offered you a full refund.
As stated above refunds take 3-7 working days to reflect
Sincerely,
Direct Deals Team