Direct deals refund and bad service

I bought a Samsung TV worth R9300. To cut a long story short, I then cancelled the order and requested a refund. It`s been two weeks going for the third since I requested that refund. At first they said I should wait for 5 - 7 working days before the money reflect into my account, of which i understood but after then I realized that the transaction was not reflecting in my account. I then called the direct deals and a lady by the name of Michelle assured me that transaction was done, I should go check with bank, of which I did ( You can imagine the long queue at month end), only to be told that, nothing has been sent form direct deal. I then sent an email and followed it up with a call and Angelique Bowran who apologized and she rep**** via email to say the transaction was held by VCS, but it has been released and I should receive it before the end of the day. Guess what I`m still waiting, Can someone please help me, R9 300 is a lot money and I desperately want it back!