Terrible Service - Not recommended for your E commerce Platform

<p>I woke up this morning only to stumble on an email informing me that my account has been closed and that all funds in my account will be held back up until 180 days (6 Months), the funds where paid by my clients to purchase products off my online store.</p> <p> </p> <p>I've emailed my account executive and their support team but have received no response?</p> <p> </p> <p>We require the funds to ship the products to our clients, this will now give my business a bad name and reputation.</p> <p> </p> <p>Below is the email received from 2CHECKOUT with no warning and no proper reason:</p> <p> </p> <p>After a review of your account ********** 19, our findings initiated the immediate action to close the account and stop processing payments for your business.</p> <p>Your account is closed effective immediately. Any funds remaining on your account will be reviewed for a final payment within 180 days after the closure date; please note, these funds are held to cover any potential refunds or chargebacks.</p> <p>In order to be eligible for a payout at that time, your account will need to be in good standing, and we will need a valid W8/W9 form on file. We noticed that you have not yet completed the tax portion of your account, so we have attached the required form to this email. The United States Government requires 2Checkout to collect this information for all of our merchants. In order to receive your funds, the completed form needs to be sent to ********** and considered “Valid” prior to your final payout.</p> <p>As a part of the account closure process, please remove the 2Checkout name and logo from your website and any communications with your customers. Thank you for your help with these final steps.</p> <p>We sincerely apologize for any disruption that this may cause you or your business, but must adhere to banking regulations. We wish you and your business great success in the future.</p> <p>Regards,<br />2Checkout Risk Team</p> <p> </p> <p>I expect an immediate response so that the issue can be resolved, if not, i will be posting this complaint all over social media including all E commerce platforms.</p> <p> </p> <p>Libor</p>