no sense of client service

I bought a Guess watch from them on the 23/02/2015 and it started loosing time after two weeks, when i went into the shop to ask them to look at the problem the consultant said it needed a battery replacement and that i must go and have it changed as she cannot assist me cause battery replacements are not covered by their warranty and can't get a refund cause the watch was in my possession for more than a week. she then gladly referred my to their head office and i hated the fact that she got into an argument with me without checking her facts. she was not professional at all and i spent R2500 on that day buying 3 watches and I would definitely not go there again.