DC
Dualyn C
1 reviews | Active since May 2022
16 Nov 2023, 18:55
Wurth SA pathetic service
Giving a zero star review would be better I went out of my way to approach the north west rep and ask to buy welding gloves, after 3 months the rep just ignored my messages and calls. The rep is Hanto in nw. After 3 frustrating months I was contacted by Neil Ryners who promised to take care of my issue this has taken more than a month and my issue has still not been resolved. Your products are great but your services are really pathetic.
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Würth South Africa's replyOfficial
16 Nov 2023, 19:48Hello Dualyn
We are very sorry to hear about the service you experienced. This is definitely not the norm and we will address this and do our utmost to prevent such situations in the future.
We will be in touch telephonically in the morning.
Once again, apologies, we will attend to this speedily.
We are very sorry to hear about the service you experienced. This is definitely not the norm and we will address this and do our utmost to prevent such situations in the future.
We will be in touch telephonically in the morning.
Once again, apologies, we will attend to this speedily.
Würth South Africa's reply16 Nov 2023, 19:48
Official
Hello Dualyn
We are very sorry to hear about the service you experienced. This is definitely not the norm and we will address this and do our utmost to prevent such situations in the future.
We will be in touch telephonically in the morning.
Once again, apologies, we will attend to this speedily.
We are very sorry to hear about the service you experienced. This is definitely not the norm and we will address this and do our utmost to prevent such situations in the future.
We will be in touch telephonically in the morning.
Once again, apologies, we will attend to this speedily.