Utterly poor service

I would rate them zero stars if possible, but unfortunately one star is as low as I can go. The products that Wurth sell are excellent quality. The way that they go about selling those products are disappointing, to say the least. I'm aware that my experience with Wurth does not sum up the company as a whole, but thus far my experience was not good. Contacted the rep responsible for my area about certain products, and got a swift reply with the price and availability of the wrong products. Rep**** to the received quote with the correct items and quantities needed, and never heard from her again. The rep in question makes regular visits to businesses literally next to mine, but never shows her face at my premises. With the poor attitude of the representative, I decided to try the "app order" route. Placed an order, made payment and waited. After waiting long beyond a reasonable time for the order to be delivered, I inquired about the status of the order. More time passed and I was informed that the order was not payed. Send proof of payment, and yet more time passes. No feedback, no response on email requesting updated status of the order- nothing. Four and a half months after initially placing the order, the items were delivered. No explanation for the delay, no apology, nothing. It will be a cold day in the Kalahari if I ever support them again.