Poor delivery

I made my first order on the Wurth website on the 21st of October 2020. Product showed "in stock" - made the payment and the transaction was completed successfully. I received the email from Wurth saying that my order is completed and that shipment of my parcel is in progress. I waited over a week and contacted Wurth support center on the 29th of October 2020. Support center said that my parcel will be delivered on Monday the 2nd of November 2020. I waited and contacted Wurth Support again and asked where my parcel is, just to find out that my parcel will be delivered on Wednesday the 4th of November... It is almost 15h00 on Wednesday afternoon and still no parcel received. I contacted Wurth support again today, but no final answer on when I will receive my parcel. This is really unacceptable as I am waiting almost 15 days for my parcel to get delivered. Empty promises of dates set - and no parcel received.