jR
johan R
1 reviews | Active since May 2014
02 Aug 2022, 15:29
Wumdrop and makro delivery
Having bad experience with Wumdrop and Makro, ordered online, but niw 2,5weeks and not delivered, contacted makro many times but not receiving my order, and very little feedback, and Wumdrop is not providing good service at all, on their tracking status it said for 5hours that driver is 15min away, just to change status to 'pending pick up' again, i have contacted wumdrop many times now, and it does not get resolved, plus initially on the status they said that pick up of parcel was declined, and then makro and wumdrop left it like that for a week, until i contacted them, this is just very bad service, how can anyone trust them do deliver your parcel in a safe condition
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Replies (2)
Wumdrop's replyOfficial
02 Aug 2022, 17:44Hi Johan
At the outset, please accept my apologies for the service rendered by my team. This is not the level of service we held ourselves to and will make every effort to turn your experience around.
I will investigate and provide you with feedback on the whereabouts of your order, and ensure delivery to you as a priority. Please could you send your reference number to *** and I will feedback to you.
Regards
Kim
At the outset, please accept my apologies for the service rendered by my team. This is not the level of service we held ourselves to and will make every effort to turn your experience around.
I will investigate and provide you with feedback on the whereabouts of your order, and ensure delivery to you as a priority. Please could you send your reference number to *** and I will feedback to you.
Regards
Kim
Wumdrop's reply02 Aug 2022, 17:44
Official
Hi Johan
At the outset, please accept my apologies for the service rendered by my team. This is not the level of service we held ourselves to and will make every effort to turn your experience around.
I will investigate and provide you with feedback on the whereabouts of your order, and ensure delivery to you as a priority. Please could you send your reference number to *** and I will feedback to you.
Regards
Kim
At the outset, please accept my apologies for the service rendered by my team. This is not the level of service we held ourselves to and will make every effort to turn your experience around.
I will investigate and provide you with feedback on the whereabouts of your order, and ensure delivery to you as a priority. Please could you send your reference number to *** and I will feedback to you.
Regards
Kim
jR
johan R's updateReviewer Update
03 Aug 2022, 15:51We are not making progress, response from wumdrop very slow, now they say that they made a mistake to say the driver was on its way, and that Makro could not locate the parcel, and now today am getting updates that driver is at pickup location, but hour later he is 40min away from pickup location
This is very strange, surely the parcel needs to get high priority, as its almost 3weeks outstanding, and Wumdrop needs to sort this out, and their unreliable tracking updates, i have sent about 11emails by now, response time is super slow
This is very strange, surely the parcel needs to get high priority, as its almost 3weeks outstanding, and Wumdrop needs to sort this out, and their unreliable tracking updates, i have sent about 11emails by now, response time is super slow
jR
johan R's update03 Aug 2022, 15:51
Reviewer Update
We are not making progress, response from wumdrop very slow, now they say that they made a mistake to say the driver was on its way, and that Makro could not locate the parcel, and now today am getting updates that driver is at pickup location, but hour later he is 40min away from pickup location
This is very strange, surely the parcel needs to get high priority, as its almost 3weeks outstanding, and Wumdrop needs to sort this out, and their unreliable tracking updates, i have sent about 11emails by now, response time is super slow
This is very strange, surely the parcel needs to get high priority, as its almost 3weeks outstanding, and Wumdrop needs to sort this out, and their unreliable tracking updates, i have sent about 11emails by now, response time is super slow