Very bad service!

Very bad service. Receive call from driver the evening of planned delivery day to ask if it’s ok to deliver next morning. I said ok. Was at home the whole morning until 14:00 - no delivery. Call number and boss says he will contact driver. Never heard back. Call driver later and he says he will deliver. No delivery. Call Makro and they tell me delivery will happen next day !! Really😡. Why does Makro work with such an unreliable company???