Unprofessional Wumdrop Driver Refused to Complete Delivery to Door

I am writing to express my disappointment with a recent Makro delivery experience involving your contracted Wumdrop driver, Malose Elias Sema.

I placed an order with Makro for home delivery. I provided the driver with the access code to enter my complex, and he was successfully processed through security. However, upon arrival, he refused to bring my items to my apartment door and instead insisted that I come downstairs to collect them myself.

This is completely unconventional and unacceptable. All previous Makro deliveries, as well as deliveries from other retailers, have been brought to my door without issue. This is the standard expectation for home delivery services.

What concerns me most is why this driver would accept a delivery consignment only to refuse to fulfill the basic requirement of delivering to the customer's door. His conduct was unprofessional, and this experience has left me questioning the reliability of your delivery service.

I expect home delivery to mean exactly that: delivery to my home, not to the entrance of my building. I trust that Makro will address this matter with Wumdrop and ensure that drivers understand and fulfill their delivery obligations properly.