IB
Isabel B

1 reviews | Active since Jul 2021

02 Oct 2021, 11:07

UNPROFESSIONAL AND UNRELIABLE!!!

!UNPROFESSIONAL AND UNRELIABLE!!!

"Obey is en route to drop-off your Makro Online order MAK***/M17/000. Track it here: https://p.wmdrp.me/KDgan or contact driver on +*** - WumDrop."

This message was sent yesterday, 1 Oct 2021. No arrival. Called driver named Bennie in the afternoon to ask where he was. He told me he is at my neighbouring suburb The Hills and will be here "soon". Almost an hour and half passed and I called him twice. On second call he finally answered but informed he he is out of phone battery and cannot deliver (????) but will come this morning. He is a now-show this morning and numerous attempts to call him failed as his phone goes over into message "not available". I told him I'm waiting for my new fridge as my old one broke and my perishable food in danger of going off. He assured me he would deliver yesterday. Tried to contact Wumdrop's number in Cape Town repeatedly but it doesn't go through. I will insist my deliveries not be handled by Wumdrop in future.

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Replies (2)
Wumdrop
Wumdrop's reply04 Oct 2021, 11:57
Official
Hello Isabel, I am truly sorry for the horrible, and totally unacceptable delivery experience you were subjected to over this weekend.  While at times, factors may influence our ability to deliver, it is unacceptable on our part to not communicate those challenges if we have committed to our customers. For that, the team will be taken to task. Our VOIP line is active, but due to teams working from remotely, at times the signal is not great, and unfortunately calls drop. We are working on a fix. 

I am not able to view all order details and cell numbers to pull up your order as numbers is restricted, and I know this request is not ideal, but could you write out your MAK number and I will prioritize feedback (example MAK one, three, nine, four, etc) 

Regards
Wumdrop
Wumdrop's reply04 Oct 2021, 13:01
Official
Hi Isabel

Further to the above, our team has since confirmed delivery has been made. 02/20/21, 12:25. 

Again, we do apologize for the poor service rendered on our part. Please feel free to reach out to me directly should you require any further assistance. 

Regards
Kim Nicholson
National Operations Manager
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