TOTAL LACK OF CONSIDERATION TOWARDS YOUR CLIENTS

Wumdrop gave me no advance notice of my Makro delivery.

At 13h43 yesterday [Sunday 28 Jan], I received this SMS text: “Jarrod is en route to drop-off your Makro Online order [number omitted]. Track it here: [omitted] or contact driver on contact driver on +2779****652 - WumDrop.”

My wife rushed home to receive the promised delivery. At 16h30, still no delivery. My wife tried to phone the driver’s phone number, no answer.

At 16h45, I sent the following WhatsApp messages to the same number: “Tried to phone to find out what time you will be delivering my makro order but you not answering.” “I received this message: Jarrod is en route to drop-off your Makro Online order [number omitted]. Track it here: [omitted] or contact driver on +2779****652 - WumDrop.” “That was at 13h43. Waited but now we going out”

I received no response.

My wife phoned again after 18h00 and again no reply.

This is WumDrop's [untruthful] slogan: "WumDrop: Eliminating anxiety from the delivery process. Massmart + Walmart"

Expecting someone to wait at home on a Sunday afternoon for a non-delivery and having the driver not answer [the contact number given by you] is hardly "eliminating anxiety".

IF FOR WHATEVER REASON YOU ARE NOT ABLE TO DELIVER WHEN YOU INDICATE HAVE THE DECENCY TO INFORM YOUR CLIENTS.