The worst delivery service in South Africa

I thought I had seen the worst delivery services in South Africa; this one takes Oscar. I shopped online at Makro, on the first day (Wednesday), the driver called and said that he was about to leave the Warehouse for my place. I advised that there's no one there, so let's instead schedule for the weekend. He agreed and returned the item to Makro. Today (Saturday), when I log in on the Makro website, it says that I've been refunded. I called the customer care, apparently according to their records, the driver came on Wednesday, Thursday in the morning and afternoon. Who did he call to request access? He had my number; I work on my phone, it's always in my hands with perfect connectivity. Besides, didn't we agree that you should come on weekends? Now I have to re-order, and I will probably be subjected to your horrible service once again.