JA
JEFFERSON A
1 reviews | Active since Dec 2014
05 Jun 2021, 15:10
POOR SERVICE DELIVERY
POOR SERVICE DELIVERY-MAK***(001)-WUM-XZBX3A -DRIVER KIRESHIN RETURN DATE RECEIVED A CALL-Received my goodies on the 01/06 11:00 am -ORIGINAL DELIVEREDY DATE 04 JUNE 2021 -DROP OF DATE 28/TH MAY 2021 -NO CALL ON THE 1ST ARRIVAL .
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Replies (4)
Wumdrop's replyOfficial
07 Jun 2021, 08:12Hi Jefferson,
Thank you for reaching out about your delivery experience.
Our driver attempted to deliver your order on 28 May but could not reach you to gain access to your location at your work residence.
We were not advised of the company name at the business park on the first delivery which created the failed delivery.
We will take this up with the retailer as this information was not passed on to us, their delivery partner.
Your order was re-attempted on 1 June and was successfully completed.
Thank you for reaching out about your delivery experience.
Our driver attempted to deliver your order on 28 May but could not reach you to gain access to your location at your work residence.
We were not advised of the company name at the business park on the first delivery which created the failed delivery.
We will take this up with the retailer as this information was not passed on to us, their delivery partner.
Your order was re-attempted on 1 June and was successfully completed.
Best regards,
Wumdrop's reply07 Jun 2021, 08:12
Official
Hi Jefferson,
Thank you for reaching out about your delivery experience.
Our driver attempted to deliver your order on 28 May but could not reach you to gain access to your location at your work residence.
We were not advised of the company name at the business park on the first delivery which created the failed delivery.
We will take this up with the retailer as this information was not passed on to us, their delivery partner.
Your order was re-attempted on 1 June and was successfully completed.
Thank you for reaching out about your delivery experience.
Our driver attempted to deliver your order on 28 May but could not reach you to gain access to your location at your work residence.
We were not advised of the company name at the business park on the first delivery which created the failed delivery.
We will take this up with the retailer as this information was not passed on to us, their delivery partner.
Your order was re-attempted on 1 June and was successfully completed.
Best regards,
JA
JEFFERSON A's updateReviewer Update
07 Jun 2021, 08:16That's a lie -had my phone with me -on the return he called -please dont call me a **** -I am in the service industry aswell .he was her less then 5 minutes -and on the 1st attemp a message was send -not a call .if that is how u operate and go ahead -I am mad at yall
JA
JEFFERSON A's update07 Jun 2021, 08:16
Reviewer Update
That's a lie -had my phone with me -on the return he called -please dont call me a **** -I am in the service industry aswell .he was her less then 5 minutes -and on the 1st attemp a message was send -not a call .if that is how u operate and go ahead -I am mad at yall
Wumdrop's replyOfficial
07 Jun 2021, 10:52Hi Jefferson,
As you have reported not receiving a call, I will investigate with the driver and report back.
It is standard procedure to ensure we call customer's before leaving the delivery address.
As you have reported not receiving a call, I will investigate with the driver and report back.
It is standard procedure to ensure we call customer's before leaving the delivery address.
Best regards,
Wumdrop's reply07 Jun 2021, 10:52
Official
Hi Jefferson,
As you have reported not receiving a call, I will investigate with the driver and report back.
It is standard procedure to ensure we call customer's before leaving the delivery address.
As you have reported not receiving a call, I will investigate with the driver and report back.
It is standard procedure to ensure we call customer's before leaving the delivery address.
Best regards,
JA
JEFFERSON A's updateReviewer Update
07 Jun 2021, 11:03As i were saying -no call received on 1st attempt .
JA
JEFFERSON A's update07 Jun 2021, 11:03
Reviewer Update
As i were saying -no call received on 1st attempt .