Poor service

I am extremely disappointed with the delivery service I received today. I was expecting an urgent delivery of baby essentials. The driver, who identified himself as Humphrey Matimba, contacted me and claimed that he was at my gate. When I immediately went outside to check, he was not there. He then told me he needed to leave to attend to “more urgent deliveries,” implying that my delivery was not important. After this, I called him to ask when he would return. He said he was busy and would call back to confirm a delivery time. Three hours passed with no call or update. I attempted to contact him several times with no success. I then contacted Makro customer service, who managed to reach the driver. At that point, he provided false information, stating that he had called me, which is not true. He further claimed that he would deliver my parcel around 7pm, which is completely unacceptable considering the nature of the items ordered. Because of his actions and lack of communication, I have been forced to compromise and make alternative arrangements for essential baby items. This level of service is unprofessional, unreliable, and unacceptable. I expect this matter to be taken seriously and addressed appropriately. Customers should not be misled, ignored, or treated as if their deliveries do not matter—especially when essential items are involved. I look forward to your response and an explanation of how this will