1 reviews | Active since Feb 2019
Missing items and no one is taking responsibility
If it were possible to give zero stars, I would. On 18 March 2024 I placed an order through Makro. Delivery was scheduled for 20 March 2024 which was perfect as I needed the items for 21 March 2024. On 19 March 2024 to my surprise, I received an update that my order would be delivered that day. When my order arrived, I received 2 of the 10 items that I had purchased. I queried this with the courier driver Wade who advised that these were the only packages he had in his vehicle for me and that another delivery would probably arrive later that day. I asked him to double check which he did, and he confirmed that he had nothing else for me. I signed for the TWO items that I received and immediately called Makro once the driver had left. Makro informed me that the rest of the delivery would arrive either later that day on 19 March 2024 or on 20 March 2024. On 20 March I called the Makro call center once more who advised that the full order had already been dispatched and delivered. I assured them that I had only received TWO of the 10 items that I had ordered and they advised that that they would need to investigate. I then called the Makro store directly who informed me that after physically going to check, they can confirm that the full order was handed over to the courier. I emailed the courier company who advised that they had delivered everything and that I need to contact Makro directly. After a full day of calling, emailing and whatsapping various employees of both the courier company and Makro, I sit here after wasting a full day along with airtime on trying to track down my missing items. The courier company has been of no help at all and the courier driver that delivered THE TWO OUT OF TEN items, has not been answering his calls. I am completely stuck at this point. Courier company blames Makro, Makro blames the courier company and now I am out of money and will not have the stock required for tomorrow. I am defeated, deflated and totally disappointed that the items THAT I PAID FOR, just seem to be missing
