Makro and Wumdrop nightmare!!!!!!!!!!!!!!

Order placed on 25 Feb and scheduled delivery for 27 Feb. order was split into 2 only 1 order arrived on the 27th of Feb despite. they tried to deliver on the 1st of March which was a Saturday even though I rescheduled for Monday the 3rd on their WhatsApp they didnt bother booking it until I called them on Monday and they only booked it for Wednesday. On Wednesday their driver went to the wrong address and refused for me to send him a pin location.

I re-iterated to him that we want to send the stuff down to Durban,and if you they did not split the order, I would have all the items I ordered.

their driver was nonchalant and told me his taking the order back to the store. now they telling me the order is booked for tomorrow 5 March and call this exceptional service!!!

I guess their drivers have no sense of urgency because they know complaining has no repercussions. He couldn't deliver "Ow well the customer will have to wait until we rebook it again"

I called @*** @Customer Contact Centre - Customer Care Makro care and they told me only one person is dealing with all the online queries at Makro woodmead as if it's my fault they understaffed .

What SLA's do you have if a driver couldn't deliver because he ran out of time?

WHAT AN INCONSIDERATE SERVICE !!!!!!!