Lies about failed delivery, when they haven't even been in my suburb!

13 Dec: I placed an order with Game online. I then started getting false delivery failure messages from WumDrop.

15 Dec: Received an SMS: phumudzo is en route to drop-off your Game eCommerce order… - WumDrop. At 7pm, the following tracking message was listed on WumDrop tracking: “Dangerous area” This is a lie, we are in a safe boomed residential suburb in Benoni. I know the driver has not even entered our suburb, as I gave him an entry code and he has not used it. No parcel received.

18 Dec: On Monday, I chatted with Mariam Ferris on Game’s website chat. She assured me the driver had the parcel and they do same day delivery. 13h35: Received an SMS: “Thulani is en route to drop-off your Game eCommerce order… Track it here…or contact driver on… - WumDrop.” At 15h47 my phone rang for less than a second. I returned the call and it was the driver (Thulani) saying he had accidentally phoned me. I asked when the parcel would be delivered and he said he was still in Pretoria, but would still be coming. I told him someone is ALWAYS home.

19 Dec: Failed delivery again, according to Wumdrop.. spoke to Hlamalani Chauke on the Wumdrop chat. They tell me “Please note on my system your order is in the process of being returned back to the store, the driver raised drop off exception today and sate that you were not available.”

I am so frustrated. Why does the driver keep marking down **** excuses. Even after I spoke to him directly? What is going on?!

This is a Christmas present. Is there any other way to get my order?! Wumdrop is really wumdropping the ball!

Once again, I know the driver has not even entered our suburb, as I gave him an entry code and he has not used it once.