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ngubeninhlanhla N

1 reviews | Active since Aug 2016

31 Jan 2025, 15:39

Lack of service delievery

I am extremely dissatisfied with the level of service I have received from Wumdrop services, the drive called Thokozani is very *********** and unreliable, I had placed an order from Makro on 25 Jan and they captured the address incorrectly which I then called to have it corrected and the order was then scheduled for delivery on Monday and Monday nothing happened and the driver claimed to have called me and I was unreachable and therefore returned the order to Makro silver lakes. The order was again rescheduled to be delivered today 31 Jan and I tracked the order the driver told me that the address he has states that he needs to deliver in PTA which is not the correct address and the attitude I am experiencing is out of this world. I had placed this order to host an event today and c have to borrow money and make means to buy the same products because the delivery will not happen today.

Order Number : WUM-6DP5EE

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Replies (1)
nN
ngubeninhlanhla N's update05 Feb 2025, 22:10
Reviewer Update
Dear Makro Silver Lakes Store Management & Wumdrop Management, I am writing to express my extreme disappointment and frustration with the *********** service I have received from your store. On 25 January 2025, We placed and paid for an order online, but it has taken 12 days without receiving my correct order. Despite numerous emails to your customer service team, I have been ignored, and my concerns have not been addressed. The lack of communication and follow-up on my order is appalling. To make matters worse, it was incorrect when I finally received my order. This incompetence is unacceptable, especially from a reputable retailer like Makro. We request that you take immediate action to: 1. Investigate this matter and provide a detailed explanation. 2. Deliver the correct order promptly. 3. Provide compensation for the inconvenience and distress caused. I hope that you will take my complaint seriously and take the necessary steps to improve your customer service and order fulfillment processes.
  • Order Number: MAK***
  • Delivery Reference: WUM-6DP5EE