Drivers ask you to send a message after their delivery period so that they can send back parcel to sender

Horrible service. They said my order would be delivered between 8am-6pm and it was not, the driver calls after 6 to say I should send a message requesting the delivery be made the next day... Next day comes, the parcel is sent back to Game. He makes a mistake and doesn't get to his delivery points and now I have to spend a 3rd day waiting for a delivery which was never supposed to be a delivery but a pickup, but it was changed by the shop or something.