Dishonest and Unprofessional

My Makro order MAK*** was supposed to be delivered on 7 December 2023. At 14:13 on 7 December 2023, I received an sms that stated the delivery failed. We phoned the driver and he advised that it was a pick-up problem at the Germiston Depot. I reached out to WUMDROP’s support team and Tendani assisted and advised that the driver Sam stated the reason for no delivery as “Order Short”. Tendani then rescheduled the delivery for 8 December 2023.

At 15:46, 8 December 2023, I received another sms stated that the delivery failed. My husband then phoned the driver, Itumeleng and he said that he had a flat tire and that is the reason for no delivery. I then phoned the customer care service and the consultant who assisted me, said that the driver stated that I was not available for a delivery. I then asked her to escalate and while I was talking, she hung up on me. If I am not mistaken, her name was Debbie.

I then phoned the driver again, asking him why he has not delivered my parcel as I have been waiting for this parcel and he then said, his car broke down. So at first it was his tire and now it is the whole car.

I then reached out to your online chat portal and Hlamalani stated that the order was returned back to the store today, because the driver stated that I was not available, which is a lie because I have been waiting for this delivery since yesterday and no one attempted to phone me and my doorbell didn’t ring.

Hlamalani rescheduled the delivery for 9 December 2023 and guess what? Same story, apparently the reason for no delivery is due to “no paperwork in place” and he wants to reschedule it for 10 December 2023. When I asked him for a manager’s contact details, he told me to phone Makro because it is their problem.

Your employees are dishonest, unprofessional and unwilling to assist.