Bad Shocking Service

My ref is MAK***, your drivers are very rude and need customer service skills before you accept them to do deliveries. I made my purchase last week Wed and got an sms that the item will be delivered at my work address the next day which was a public holiday. I email you guys to reschedule the delivery as the company will closed no one responded. I called Makro this morning they then rebook the delivery for today, the idiot came to my work and went to the 1st floor instead the ground floor reception as per the delivery notes. He called me on my cell I didn't hear the phone, hardly a min Iam phoning back He's no answering then the reception tells me He just left a few sec ago. I call this fool back He answered and tell me He left already He's got many deliveries to do