TD
Tristan D

1 reviews | Active since Nov 2018

31 Aug 2022, 16:04

Aggressive and sketchy drivers. Half of order missing.

Terrible service on numerous fronts. 1) The delivery driver missed called me so that I would phone them back so that he didn't have to use his airtime. 2) Number of parcels on the waybill was crossed out with a pen saying 1of1 by the drivers and they tried to rush me to sign for it, but i refused. They promised me that it is only one package, but I opened it and half of the items were missing. They said if some of the items are missing, that it is probably going to come with another driver another time(nonsense...).. I told them I won't sign for it as half my order is missing (they were probably pocketing the rest of the order) and the drivers got very aggressive with me, constantly interrupted me, walked away from me midway through talking to them and then sped off. 3) I tried to contact WumDrop support on their online live chat and no one responds. 4) I try to contact WumDrop via phone and it just rings and rings and no one answers.

Absolutely shocking service.

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Replies (1)
Wumdrop
Wumdrop's reply01 Sept 2022, 10:32
Official
Good morning Tristan,

At the outset, please accept our sincere apologies for the frustration caused, in attempts to have your appliance delivered. From what you have shared, it was definitely not a seamless experience.  

We have since tried to call you and sent an email when we were unable to get ahold of you.

 Please note that we conducted an investigation and the store confirmed that the missing items were from their side, this does not excuse the manner in which your escalation was handled and we will look into this.

The store has also confirmed that they have resolved the issue on their end. 

Team WumDrop