Poor package, lack of communication, poor customer service service

1. Poor communication when you made an order you always follow up , there seem to be lot of changes with this new system and they don't update I have more than one experience always checking from placing the order , asking to be updated for up to six weeks until the order arrives only to find out it's short . The recent order the customer found mould in the wig which means it was packed wet and unfortunately she can't request for refund since she ordered it on sale (25 September and she received her order 15 November).