TM
Thandi M

1 reviews | Active since May 2021

28 May 2021, 21:15

********** be careful

I would like to warn people about this wukina hair. I thought its a good business opportunity to sell Brazilian hair under then as a reseller. I got a customer who wanted a wig from them she paid me and i ordered the hair, i was given a order number and an invoice but the hair was never delivered to my customer eventually she wanted refund i had to refund my customer from my own money i was promised refund but not got anything i sent emails and calls no reply they intentionally ignore my calls because when i call using another number they reply and tell me they will get back to me. They are ********** and have no customer service. I am very disappointed and hope i get to help other women thinking of doing business with them

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Replies (2)
TM
Thandi M's update31 May 2021, 09:10
Reviewer Update
I got a refund on Saturday its just a pity i had to huff and puff before getting what is due to me. I noticed the amount i got is not what i paid but i hope they will fix it and refund the full amount. Thank you
Wukina Hair
Wukina Hair's reply29 Jul 2021, 12:58
Official
Good Day, hope this finds you well, your order was 11179, your order was shipped on time and a tracking number was provided to you. Delivery took a few days longer, and because of this, you explained that your client was no longer at the address provided when the attempted delivery, you then asked for a refund.

It was explained to you that a refund would be possible but we would have to recall the product and once we have it, a refund would be procced and refunds take 1 to 7 working days (which you agreed to) and your refund was made within that time frame.