Pathetic customer service from Unilever Wuhu

I scanned my Makro till slip but it did not register so I sent an email on 29/04/21. Today is the 10/06/21 and I am still waiting for them to sort it out. I decided to try again and scan another Makro till slip from a purchase made on 31/05/21 and yet again it did not register. Wuhu is a Waste of time. If I could give them 0 starts for customer service I would