Wsm benefits administartor ****

I have made a retirement application 5 months back. when I call them they keep saying they will pay. I called them on Monday and they told me the money would be in on Friday, but nothing came. when I called them on Monday now they said the end of November, because the application hasn't been processed Mind you it has been almost six moths. so we can see what is happening security companies are in on it cause how do you keep on using a company that is reaping poor people off.