disgusting service

disgusting service , I made a claim in March 2022 but until this day I have not received my money. on the 3rd of June i was advised that i will receive my money within 20 days but now when i follow up they take me from pillar to post and even told me to communicate with their manager who constantly cut the call. My name is Mduduzi Vincent Hlatshwayo *** . please note that it has been 5 months now