Woolworths Pet Insurance Fails to Honor Voucher Commitment

I took out a pet insurance policy with Woolworths, which included a voucher reward for remaining claim-free for three months. I met the requirement, and the voucher was due in January. However, despite multiple follow-ups since January 3rd, I have yet to receive it.

I have been given excuse after excuse: first, that the company was busy after the holidays; then, that I would receive it at the end of January after a policy review. At the end of Jan, I was assured the voucher would arrive by the end of the day—but that never happened. Now, I’m being told it’s the retail team’s responsibility and that I just have to wait indefinitely.

This raises serious concerns about how Woolworths handles its commitments. If they cannot even fulfill a simple voucher promise, how can I trust them to handle an actual insurance claim fairly and efficiently? I have now requested to cancel my policy, as I cannot support a company that does not honor its agreements.

I am extremely disappointed and would not recommend Woolworths Pet Insurance based on this experience. I expect immediate action to resolve this issue.