Bad service
<p>Response to your email<br />MP<br />Mandisa Panduva<br />Mon 17/07/2017 12:38<br />To:<br ********** /> <br />Tracking number MX ********** 002 . The collection point was James Paget University Hospital post code NR31 6LA</p> <p>Thanks <br />Mandisa<br />P<br ********** />Tue 04/07/2017 17:53<br />Inbox<br />To:<br ********** /> <br /> <br /> <br /> <br /> <br />Dear Mandisa<br /> <br />Thank you for your email.<br /> <br />Unfortunately you have not supp**** your parcel number on your email. It will look something like this - NP ********** or PBNP ********** 001. You can find your tracking number on the postage receipt/confirmation email.<br /> <br />If you're the recipient please contact the sender who can provide you with the parcel number.<br /> <br />If you're still unable to locate your tracking number please reply with the following information:<br />Sender’s name<br />Sender's full address<br />Recipient’s name<br />Recipient’s full address<br />Date of posting<br />Cost of service<br /> <br />If you need help with anything else please reply to this email or if you would prefer to speak to one of our advisors please call ***6. Calls are charged at national rates.<br /> <br />Brent Moorby - Email Team<br /> <br />This Email and any attachments are confidential and intended for the addressee only. If you are not the named recipient, you must not use, disclose, reproduce or distribute the contents of this communication. If you have received this email in error, please contact the sender and delete this email from your system.<br /> <br />Parcelforce Worldwide is a trading name for Royal Mail Group plc. Registered in England and Wales, Registered Number: ********** . Registered office at 100 Victoria Embankment, London, EC4Y0HQ<br /> <br />------ ORIGINAL MESSAGE -----<br />FROM: ********** />TO: ********** />SENT: 01 July 2017 11:41:27 (GMT Standard Time)<br />Title: Miss<br />First name: Mandisa<br />Surname: Panduva<br />Email address: ********** />Telephone number: ********** 1890<br />Are you the : Sender<br />Parcel number:<br />Parcel delivery address: 240 grafton street<br />Parcel delivery postcode: Po2 7lh<br />Reason for contact? Make a complaint<br />How can we help you?<br />In May I called and arranged for my parcels to be collected on the 24/5/2017.<br />I waited all day no one came until 1600 when I called to enquire , it's then<br />that I was told that the driver couldn't find me but no attempts made to call<br />me. Parcel collection was done on the 25th/5/2017.<br />When I called to make arrangements, I chose 24hrs service. I understand 29th<br />was a public holiday therefore I was expecting delivery on Tuesday the 30th.<br />Suprisingly 30th I received only 1piece out of 3 pieces.<br />My 2suitcases which hsppenned to be my main laggage as i was living the on<br />the night of 30th, were missing.<br />I called the local depot and I was told the missing pieces are not even<br />delivered, they are still in Norwich depot, will be in Fareham the following<br />morning.</p> <p>I had to make phone calls change my flight and that cost me £100 to change the<br />date because I couldn't travel without my laggage.<br />The 2missing pieces were delivered on morning of the 31st/5/2017<br />I got disappointed with the service from beginning till the end.</p>