SHOCKING SERVICE

On 6 March 2020 I went to collect an airfreight shipment from Worldwide Flight Services which arrived on a Turkish Airlines flight. I arrived at their office in OR Tambo at 10:00 and stood in the queue, I was seventh in line, to get the shipment released. The shipment was released at 10:45, I then joined the queue outside the warehouse to wait for the delivery of the shipment, it came out at 13:35. The whole process took 3 hours and 35 minutes, this is unacceptable it should not have taken more than 30 minutes. This is not the first time that I endured the shocking service detailed above. Furthermore, this sort of service will continue until their principals: Emirates and Turkish Airlines monitor the service levels of their service provider.