Worst insurance provider

The worst insurance provider! Took my phone to be be fixed 6 weeks ago and when I called Telkom to find out the progress, I was told I need to contact the insurance provider worldwide advisory services. Getting hold of the right contact number was a nightmare! After 3 days of trying to get hold of this insurance provider, I was told I need to submit documents they could have obtained from Telkom. To make matter worse, after submitting the documents, I get asked silly things like picture of IMEI on the box, if the phone is a dual sim...I mean this is a delay tactic. Really the most horrible experience and still waiting on outcome of whether they will fix the phone or not, yet every month Telkom bills me for insurance and this is the **** we have to deal with.