Worldwide Advisory Services (POOR CUSTOMER SERVICE EVER)

I submitted my claim on the 31st May with the Telkom insurance ( WORLDWIDE ADVISORY SERVICES) on the 01st of June i was sent a form to fill in and send back, i sent back the form on the 3rd of June, Monday.

Tuesday(4th June) i started to do a follow up by emails and i was told to wait my claim is on process by Lebogang, I did follow up again and i was advised by Phuthutshedzo that the time around for the claim is 7 to 14 working days. I decided to call on the 11th June for follow up and then Tshepang who assisted me asked if i was sent any questions to answer by email and i told him that i have not recieved any questions and he sent me the questions to answer and i also received an email later that day from Ntokozo and i answered the same questions from him and sent back.

On the 12 June i decided to call again told me that my claim is still sent to assessor for review and it normally takes 48hours and i should wait until Thursday for response.

Friday i sent an email and Yolandi responded that the claim is still on process and i was so disappointed because i was told about 48hours.

Today the 18th of June i called and i was assisted by Katlego who was shouting back at me as an angry client she even dropped the phone on me when i asked her to escalate my call with someone who will be able to answer my questions.

Telkom is loosing me shame as their client am going back to cell c after 10 years.