Worldwide Advisory Services and TelkomSA

The level of assistance I received from these people is nowhere near competent. Firstly, when I called in to submit my claim, I was answered by an AI who couldn't even pronounce my name because it is Xhosa. I managed to submit the information and I was promised that I will receive a claim form that I need to fill in and submit the required documents. The form never arrived until I called again after a week. I spoke to an agent who captured my email address (I dont know how many times I gave TelkomSA Mobile my email address but it was still not on their system) and still I did not receive the form. Finally after another week, I spoke to a very helpful gentleman who captured my email and sent the form while I was on the call with him and verified everything else for me. I completed the form and attached the documents the same day and sent the claim. I received a reference number (***) of which I have been following up on since I dont know when and the last email I received was from Patricia who basically told me "Please allow some processing time, we will revert back to you once we have feedback" and this was on 22 May 2025. I dont know how long these people need to process a claim of a contract that is fully paid up. I am extremely frustrated to an extent that I reversed my debit order because this does not make sense at all to me.