Unacceptable Delays, Lies and Lack of Communication from Telkom WWAS Insurance

My experience with Telkom WWAS Insurance has been nothing short of a nightmare. From the moment I submitted my claim on May 22, 2024, I have encountered nothing but lies, misinformation, and unacceptable delays. The behavior exhibited by their employees is absolutely disgusting and unprofessional.

Timeline of Events:

- May 22, 2024: Submitted my claim for a Samsung Galaxy A71 128GB

- July 2, 2024, 4:06 PM: Paid the access fee (Reference TLK142057).

Despite this, I have not received any updates on the repair process.

Emails Full of Lies:

1. May 24, 2024: - Mondli: "Your device is awaiting assessment at the repair center." This was a blatant lie, as no assessment was made for weeks.

2. May 25, 2024: - Palesa: "Your claim is under authorization." Another false statement, as no authorization was ever confirmed.

3. July 3, 2024: - Dudu: "Your device is at the repair center with a technician." Yet, no work had started on my device.

4. July 6, 2024: - Tshepang: "Kindly note that we are awaiting our finance department to confirm the payment, so we can finalize repairs." Another delaying tactic with no real action taken.

5. July 6, 2024: - Qiniso Nkabinde: "Email has been sent to our finance department for further assistance." This was just a delaying tactic with no real action taken.

6. July 10, 2024: - Mahlatse: "The repairers are finalizing the repair of your device." An outright lie, as my device was still untouched.

7. July 16, 2024: - Mahlatse: "Your device is being repaired." Another false promise, with no real progress made.

Calls and Deceptions:

When calling customer service, I was falsely told my claim was delayed due to not providing a password, which I had included in the original claim form. Later, I was told my claim was pending due to a lack of confirmation of my access fee payment "we have not received your access fee payment confirmation." This was an outright lie, as my bank statement confirmed the payment on July 2, 2024. Additionally, I was informed that no communication had been sent to the repair shop to begin work on my phone.

My Communication and Frustration:

I sent multiple emails demanding updates and immediate action, only to be met with more lies and delays. The responses has been consistently inadequate. Each attempt to clarify and expedite the process has been met with false reassurances and conflicting explanations,

Conclusion:

Telkom and WWAS Insurance have demonstrated an appalling lack of professionalism and integrity. Their constant lies and ********* practices are unacceptable. I demand immediate action to resolve this matter and ensure my phone is repaired without further delay.

If you are considering Telkom and WWAS Insurance, think twice. My experience has been nothing short of a nightmare, and I would not wish this frustration on anyone. This company's customer service is a disgrace, and their false promises are infuriating. Save yourself the headache and look elsewhere for your insurance needs