The worst insurer out there

Truly, the worst experience I have ever had with an insurance company. I urge no one to insure anything with them. First of all, in the first four days after booking my cellphone in for repairs, I received no communication from them. Following that, I had to call them. Only to find out that they had not even logged my claim. I spent the next 2 days waiting for communication from them regarding my claim. Once I received an sms that my claim was approved, I paid their ridiculous excess fee of R5200 and I had to be the one to follow up on my claim because they are too stupid to communicate with you on time. I was then told to send my proof of payment to them via mail, which I had already done for this *********** group of people. I was then told that it will take their finance department 5 to 7 days to confirm receipt of my proof of payment. How do you take a week to see that I have paid. When they debit my account for insurance, they dont take 5 to 7 days to verify that. At this point, it will take a total of 2 weeks to get my device. I hate you Worldwide Advisory Services. Your claims process is inefficient and I have to chase you for a service I pay for! Never again!