Telkom Insurance is a **** period

I’m very disappointed with your service and dealing with different people everyday. I logged my claim on the 16 November 2024, every follow up I make I get an excuse, first the police stamp is not clear, second the second IME number is not blocked, the Telkom statement says its in arrears until Telkom call centre agent sent them an email confirming that I’m not owing, they keep asking for ID number mind you it’s different people asking for ID number. Today I follow up still they need ID number. Copy of ID was emailed with all the documents. After paying for 2 years this is what I am getting. I can’t wait for the claim to be over and I cancel the insurance. I really hate Telkom for this.