Service is HORRID

Misplaced my phone on the 31st of January 2018. Reported it like i should have with my service provider and insurance company (Worldwide Advisory Services). Called Worldwide Advisory Services on the 2nd, only to be told that my claim had not been processed. Asked to call back on Monday. Called back on Tuesday the 6th, Agent informed me that claim still not processed and she said she would assist in processing the Claim, asked to call back the following day again. Called the Friday and the other agent tells me a different story about my claim. This Agent assured me that i would get my new device the following Thursday. Called today and was told that my Claim Form had not filled in correctly and there was some information missing. Asked to get the info and call back and speak to a particular Agent. When calling back, was told that there are different call centres and that i cant be transferred. Was promised that my call would be returned. Its going to 15h00 and still i wait for the phone to ring. This company is unprofessional with staff that is *********** to perform duties.